Customs duties and taxes? or other's charge?

Our company is not responsible for any customs clearance fees in any country. We will ship the goods via the option of product sales, and if any country's customs require you to pay clearance fees, we are not responsible for it.In our product listings, we only show include the fees charged by our company and the shipping fee,which you will be informed of before making a payment. Any other fees related to customs clearance or other charges will not be listed in the fee section, and we are also unknown of them.

When order/package is missing

Ordering domestically can take up to 2-7 business days for delivery, while international orders may take up to 7-14 business days. Business days refer to Monday through Friday, excluding public holidays and weekends.

It's important to keep in mind that tracking information can sometimes be misleading. The initial scan of a package may occur when it reaches a regional center near you or even upon delivery. This is a common occurrence when USPS, FedEx, or UPS process packages in bulk.

If your order does not successfully arrive at your delivery address within the mentioned time frames, first contact the seller through your order history and send them a message notifying them of the lost package. If TCG Corner does not respond to your inquiry within 48 hours, please contact TCG Corner customer service for further assistance.

Please note that the process of resolving a lost package may take some time. We strive to handle cases promptly, but the timeline can vary depending on various factors. We appreciate your patience and understanding throughout the process.

International Packages with Tracking Functionality

You can track your package through the "Order History" page. The shipping method for your package will be listed in the order and shipping confirmation email.

Lost Package - Status Unchanged, Delayed, or "Unable to Deliver":

  • Verify the delivery address associated with your order. If the address is correct, check for any delivery attempt notifications from your mail carrier.
  • Check the delivery location of the package and ask any household members or roommates if they may have received the package on your behalf without informing you.
  • If willing, contact your neighbors to see if the package was inadvertently delivered to their address.
  • Contact the local postal/customs authorities responsible for delivery. Inquire if they have any reasons for holding the package or if there have been any reported delivery delays in your area.
  • Reach out to us immediately, as we may need to open a case with the shipping provider. The sooner us are aware of the delivery issue, the better. If we do not respond within 48 hours, contact TCG Corner customer service.
  • We may need a few days to report the issue to the shipping company and receive updates. Please be patient during this process. Once a case is opened with the shipping company, they may be able to locate and retrieve the package for delivery to your address.
  • If the package is not found and successfully delivered to your address, we should provide a full refund for the lost package. However, if the package is delivered to you in the future, mark the order as "Return to Sender" and return it to your mailbox. If you wish to keep the package, contact the seller and TCG Corner customer service to arrange a refund for the order.

Lost Package - Marked as Delivered:

  • Verify the delivery address associated with your order. If the address is correct, check for any delivery attempt notifications from your mail carrier.
  • Check the delivery location of the package and ask any household members or roommates if they may have received the package on your behalf without informing you.
  • If willing, contact your neighbors to see if the package was inadvertently delivered to their address.
  • Contact the local postal authorities responsible for delivery. Inquire if they have any reasons for holding the package or if there have been any reported delivery delays in your area.
  • Please wait for 36 hours after the package is marked as "Delivered" before taking further action. In some cases, the package may show as "Delivered" up to 36 hours before it actually arrives.
  • Immediately contact TCG Corner customer service. Our team will work with you to resolve the dispute, which may take a few days. Thank you for your patience.
  • If the package is not found and successfully delivered to your address, TCG Corner customer service will provide a full refund for the lost package. However, if the package is delivered to you in the future, mark the order as "Return to Sender" and return it to your mailbox. If you wish to keep the package, contact TCG Corner customer service to arrange a refund for the order.

International Packages without Tracking Functionality

Have you ever found yourself eagerly awaiting the arrival of a package, only to discover it has mysteriously vanished into thin air? Fear not, dear reader, for we are about to embark on a whimsical journey to unravel the enigma of the missing package. So grab your detective hats and let's dive into this comical tale of delivery mishaps and unexpected surprises!

  • The Quest Begins: Our adventure begins with a simple instruction - contact us immediately through our "Contact Us" page. But what if we don't respond within 48 hours? Well, fear not, for there's a secret email address, support@tcg-corner.com, that holds the key to solving this puzzling mystery. It's like finding a hidden passage in a treasure hunt!

  • The Address Verification: Ah, the thrill of verifying the delivery address. It's like double-checking the coordinates on a treasure map. Take a moment to ensure that the address is correct, for even the slightest mistake could lead to the package taking a detour to a land far, far away. We wouldn't want your goodies to end up in Narnia, would we?

  • Unraveling Clues: Now it's time to play detective! Start by investigating the delivery location. Ask your family members or roommates if they might have received the package on your behalf but forgot to mention it. It's like solving a riddle within a riddle. Who knows, your forgetful roommate might be the key to unlocking the mystery!

  • Neighborhood Adventures: If you're feeling adventurous, why not embark on a quest to your neighbors' abode? Perhaps, just perhaps, your package took a wrong turn and ended up at their doorstep. It's like a neighborhood scavenger hunt, with your package as the ultimate prize. Just remember to bring some cookies as a peace offering in case your neighbors become suspects!

  • The Postal Puzzles: The local postal authorities hold the secrets to many delivery mysteries. Reach out to them and see if they have any information about your missing package. Who knows, it might have been held up for a comical reason, like mistaking it for a rare artifact or a top-secret document. The postal office might just be the key to unlocking this peculiar puzzle!

  • The Great Refund Debate: If all else fails and your package remains elusive, fear not, for TCG Corner has a solution. They offer a full refund for lost packages, under the condition that if the package miraculously arrives in the future, you mark it as "Return to Sender" and put it back in your mailbox. It's like a refund policy straight out of a whimsical fairy tale. But if you prefer to keep the package, reach out to the seller and TCG Corner's customer service to arrange for a refund. The choice is yours, dear reader!

So there you have it, a whimsical quest to navigate the mysterious world of missing packages. Remember, in this comical adventure, laughter is the best companion. Contact us, verify the address, investigate with curiosity, explore the neighborhood, seek the wisdom of the postal authorities, and embrace the possibility of a refund or a delightful surprise. Happy hunting, and may your future deliveries be filled with laughter and unexpected delights!

For domestic packages with tracking capability

Have you ever found yourself eagerly awaiting the arrival of a package, only to discover it has mysteriously vanished into thin air? Fear not, dear reader, for we are about to embark on a whimsical journey to unravel the enigma of the missing package. So grab your detective hats and let's dive into this comical tale of delivery mishaps and unexpected surprises!

  • The Quest Begins: Our adventure begins with a simple instruction - contact us immediately through our "Contact Us" page. But what if we don't respond within 48 hours? Well, fear not, for there's a secret email address, support@tcg-corner.com, that holds the key to solving this puzzling mystery. It's like finding a hidden passage in a treasure hunt!

  • The Address Verification: Ah, the thrill of verifying the delivery address. It's like double-checking the coordinates on a treasure map. Take a moment to ensure that the address is correct, for even the slightest mistake could lead to the package taking a detour to a land far, far away. We wouldn't want your goodies to end up in Narnia, would we?

  • Unraveling Clues: Now it's time to play detective! Start by investigating the delivery location. Ask your family members or roommates if they might have received the package on your behalf but forgot to mention it. It's like solving a riddle within a riddle. Who knows, your forgetful roommate might be the key to unlocking the mystery!

  • Neighborhood Adventures: If you're feeling adventurous, why not embark on a quest to your neighbors' abode? Perhaps, just perhaps, your package took a wrong turn and ended up at their doorstep. It's like a neighborhood scavenger hunt, with your package as the ultimate prize. Just remember to bring some cookies as a peace offering in case your neighbors become suspects!

  • The Postal Puzzles: The local postal authorities hold the secrets to many delivery mysteries. Reach out to them and see if they have any information about your missing package. Who knows, it might have been held up for a comical reason, like mistaking it for a rare artifact or a top-secret document. The postal office might just be the key to unlocking this peculiar puzzle!

  • The Great Refund Debate: If all else fails and your package remains elusive, fear not, for TCG Corner has a solution. They offer a full refund for lost packages, under the condition that if the package miraculously arrives in the future, you mark it as "Return to Sender" and put it back in your mailbox. It's like a refund policy straight out of a whimsical fairy tale. But if you prefer to keep the package, reach out to the seller and TCG Corner's customer service to arrange for a refund. The choice is yours, dear reader!

So there you have it, a whimsical quest to navigate the mysterious world of missing packages. Remember, in this comical adventure, laughter is the best companion. Contact us, verify the address, investigate with curiosity, explore the neighborhood, seek the wisdom of the postal authorities, and embrace the possibility of a refund or a delightful surprise. Happy hunting, and may your future deliveries be filled with laughter and unexpected delights!

For domestic packages without tracking capability

Validating Delivery Address Related to Your Order

  1. Please verify the delivery address associated with your order.
  2. Check the designated delivery location for your package and inquire whether any family members or roommates might have received the package on your behalf without informing you.
  3. If you're willing, reach out to your neighbors to see if the package was accidentally delivered to their address.
  4. Contact the local post office responsible for delivery as they might be able to assist you in determining whether the package is being held for any reason or if there have been any reported delivery delays in your area.

Contacting TCG Corner

  1. Please contact us immediately through TCG Corner if you still haven't located your package.
  2. If the seller doesn't respond within 48 hours, please reach out to support@tcg-corner.com.

If the Package is Not Found and Successfully Delivered to Your Address

  1. TCG Corner should provide a full refund for your lost package, on the condition that if the package is delivered to you in the future, you will mark the order as "Return to Sender" and place it back in your mailbox.
  2. If you wish to keep the package, please contact TCG Corner customer service so that we can arrange for a refund of your order.