FAQ
Tcg-corner Loyalty program
Within the loyalty program at TCG Corner, we have implemented a VIP Tier system, which is set to conclude on December 31, 2025. Following this date, the VIP Tier levels will be reset on January 1 of the new year.
Expiration period
All customer points will reset to zero if no points are earned or redeemed for 12 months months.
Example
Let's say you enabled the feature on November 30, 2022, and set the points to expire for 12 months:
- Points will expire only if a customer hasn't earned or spent points for a continuous period of 12 months.
- Situation A: Customer A earned points on December 4, 2022. → Customer A's points expire on December 4, 2023.
- Situation B: Customer B never earns or redeems points between November 30, 2021. till November 30, 2022. → Customer's points expire on November 30, 2022.
In TCG-Corner’s loyalty program, customers can redeem their points for three types of rewards: discount vouchers, cash vouchers, or products. All three options can only be used for in-stock products and cannot be applied to any pre-order products.
We will provide a replacement product of similar value to the member.
General
TCG CORNER warehouse on Hong Kong.
At TCG CORNER, we've been supplying card games to international's card shops for years, and let us tell you, our distribution game is on point! We've got a rock-solid relationship with our suppliers that would make other businesses green with envy. With our firsthand sources, you can bet your shiny Charizard that we guarantee authentic, legit cards. And guess what? We're not stopping there! We're expanding our empire to conquer the global card game scene, one deck at a time. So get ready, world, because TCG CORNER is coming for you!
Shipping
We will ship all items together once the last item becomes available, after which we will dispatch the entire order. If you would like to receive the in-stock items earlier, please place a separate order for those items.
Our company is not responsible for any customs clearance fees in any country. We will ship the goods via the option of product sales, and if any country's customs require you to pay clearance fees, we are not responsible for it.In our product listings, we only show include the fees charged by our company and the shipping fee,which you will be informed of before making a payment. Any other fees related to customs clearance or other charges will not be listed in the fee section, and we are also unknown of them.
Ordering domestically can take up to 2-7 business days for delivery, while international orders may take up to 7-21 business days. Business days refer to Monday through Friday, excluding public holidays and weekends.
For TCG players can choose shipping method which we provide.
Refund and Return Policy
If you need to make changes to your order, it's best to contact TCG Corner as soon as possible after placing your order, and try to make adjustments or cancel before the order is shipped.
if you receive an item that's all sealed up like a secret treasure (imagine a sealed starter deck), and you just can't resist the temptation, well, sorry to burst your bubble, but that item can't be returned.
